Question 1

How do I know my order went through?

Accepted Answer

You must make sure that you have confirmed your order until the last step and have reached our THANK YOU PAGE upon completion. This means that your order has been successfully submitted.

Question 2

Where can I find my Order Confirmation?

Accepted Answer

Upon submitting your order and paying through Xendit, you will automatically receive an Order Confirmation in your email. Kindly make sure to check other inboxes such as SPAM or Promotions in case it gets sent there.

For orders done through the assistance of our staff, once your proof of payment has been sent to us through email, we will reply as acknowledgement of receipt.

Question 3

How soon should I settle payment?

Accepted Answer

We encourage settling payments as soon as you have reached our Thank You Page. This allows us to reserve the products you ordered for you and puts your order in line for the soonest possible delivery/shipping date.
 
Customers must check their inboxes and SPAM folders for their order confirmation email and send proof of payment through there.

Question 4

Is there a cut-off for payment? Is delivery done on the same day?

Accepted Answer

Yes. We implement a payment cut-off schedule to organize our deliveries and allow us to send these out in batches. 
 
ECOSHIP
Orders paid between Friday to Monday are scheduled for pick-up on Wednesday.
Orders paid between Tuesday to Thursday are scheduled for pick-up on Saturday.
 
GOGO XPRESS
Orders paid between Saturday to Monday are scheduled for pick-up on Tuesday.
Orders paid between Tuesday to Wednesday are scheduled for pick-up on Thursday.
Orders paid between Thursday to Friday are scheduled for pick-up on Saturday.

SAME-DAY DELIVERY
Same-day delivery is accommodated only for orders that are paid and if they are in NCR, Antipolo and other areas close to Taytay, Rizal. This will also depend on the availability of the items ordered.

Question 5

Why was my order not delivered on the promised day?

Accepted Answer

We will only release orders for customers who have REPLIED and ACKNOWLEDGED the message sent by our Workshop Assistant on delivery day.
 
This is to assure that the package will be received by someone and that the courier fee will be paid by the customer.

Question 6

How can I track my order?

Accepted Answer

For customers within NCR, outside of NCR, Visayas and Mindanao, we use EcoShip and GoGo Xpress to deliver your orders. These come with tracking numbers that we send to you through email so you can check your delivery status. Please check your inboxes and SPAM for this email.
 
Orders delivered through other local couriers, however, don't get tracking numbers beforehand as they are booked on delivery day. Make sure to have someone available to receive your item if you will be out.

Question 7

Why do I need to pay additional for shipping fee when I've already paid for it?

Accepted Answer

The shipping fee indicated when checking out is our MINIMUM RATE based on our GoGo Xpress' specifications. This fee is subject to change without prior notice as this is dependent on your exact location, the pouch or box used, and the overall weight of the package.
 
You will receive an email or Viber message/SMS from us informing you of any balances incurred to be settled as soon as possible.

Question 8

What's the difference between EcoShip and other local couriers?

Accepted Answer

EcoShip is an earth-friendly courier partner that delivers items in compostable packaging via bikes and e-bikes. This is our default courier for areas in NCR as they only over this region at this time.
 
We use other local couriers for nearby areas in CALABARZON.

Question 9

When can I pick up my Order if I chose the pick-up option?

Accepted Answer

You may pick up your item on any day as early as 11:00 am depending on when you have settled your payment. It is best to wait for a text message from our assistants to confirm that your order is already at the pick-up point.

Question 10

Can I buy in bulk?

Accepted Answer

Yes you may buy in bulk of 20 for gifting and personal use and get a 10% discount for this. Reach out to us through our email or Nikka, our Business and Retail coordinator at 09171438209, and we will gladly schedule a chat with you!

Question 11

Are rush orders accommodated?

Accepted Answer

As much as we would like to bring you your favorites as soon as you want and need them, we will be sticking to our weekly schedule of deliveries. Therefore, we encourage you to stock up on your favorites and the remedies you love to run to when needed.

Question 12

Can items ordered be wrapped up as gifts and sent to the intended people?

Accepted Answer

Yes! We love it when our items are bought for someone special. Just leave the recipient’s name and shipping address upon check out. We can write notes for the recipient for you too! Just add all the needed information on “Add a note” at the checkout page.

EST. 2001

BODYFOOD FAQs

Frequently asked questions